Refund Policy

A full refund is available within 48 hours of purchase provided that no practice content or full Learning Academy module has been accessed during that period.

Because digital content delivery begins immediately upon account activation, refunds are not available once any practice content or full Learning Academy module has been accessed, regardless of how much content was viewed.

Trial-tier Academy previews are exempt: accessing the limited Learning Academy preview pages available to Trial Access subscribers (a small number of modules available in preview-only mode) does not count as Academy access and does not affect the trial purchase’s refund window. Only opening a full module on a paid (Capstone Ready or Complete Preparation) plan triggers this condition.

• After 48 hours have passed since the time of purchase
• After accessing any practice questions, written-answer drills, case studies, or full Learning Academy modules
• On an upgrade purchase from Trial Access to a paid plan (see Upgrade purchases below)
• After your target exam month has passed — subscriptions expire at the end of the exam month regardless of usage
• On the basis of change of mind once content has been accessed

Subscriptions are tied to specific Legal Training Australia exam intake months. Access to the portal expires at the end of the exam month covered by your plan, regardless of how much of the content you have used. This expiry is clearly disclosed at the time of purchase.

The Trial Access plan is a paid subscription (not a free trial) and is subject to the same 48-hour refund terms as full plans. Upgrading from Trial Access to a Capstone Ready or Complete Preparation plan does not restart the 48-hour refund window for the original Trial Access purchase — each subscription is assessed independently from the date of its own purchase.

When a Trial Access subscriber upgrades to Capstone Ready or Complete Preparation, the upgrade purchase has no change-of-mind refund window.

Trial Access subscribers have already had the opportunity to evaluate the platform before upgrading — including access to 35 practice questions across all question formats and preview access to select Learning Academy modules. An upgrade is therefore an informed purchase. Change-of-mind refunds are not available on upgrade purchases for this reason.

This clause applies to change-of-mind refunds only. Your rights under the Australian Consumer Law are fully unaffected — see the Australian Consumer Law section below.

Refunds may be granted at Prep Wise’s sole discretion in exceptional circumstances — for example, a serious illness supported by appropriate documentation that prevented any use of the portal within the refund window. Requests on this basis will be assessed on a case-by-case basis and must be submitted as soon as practicable.

Nothing in this policy limits, excludes or modifies any rights you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), including any consumer guarantees that cannot be excluded by agreement.

To request a refund, email us at support@maraprep.com.au within 48 hours of purchase. Please include:

• Your full name
• The email address used to register your account
• Your order or payment reference number
• A brief description of the reason for your request

We aim to respond to all refund requests within 1 business day. Approved refunds will be returned to the original payment method.

Questions about this policy can be sent to support@maraprep.com.au.